FAQ

Resch Center Tours

The Resch Center provides tours of the arena on a request basis only. For more information and availability, contact terry.charles@pmiwi.com

Camera Policy

The camera policy varies by event. Since cameras are not allowed for all events, please call the Oneida Casino Ticket Star at 800.895.0071 in advance for more information.

Catering In-House

The Catering Company is the Resch Center’s award winning food and beverage company. For menu and catering needs contact laura.allen@pmiwi.com.

Fan Courtesy

We ask that all of our patrons demonstrate fan courtesy when attending events at the Resch Center. Improper conduct, including profane or abusive language and throwing objects, may result in ejection from the building. Repeated offenses could result in the loss of ticket privileges.

First Aid Locations

First aid facilities are available near section 211 on the upper level. Please ask the nearest usher or event staff for assistance.

Gift Certificates

Ticket Star gift certificates are available at the box office, all Oneida Casino Ticket Star retail locations, by phone at 800.895.0071 or online at www.ticketstaronline.com.

Lost Children

Our staff has detailed communication plan in case of a lost child. Child will remain with event staff until parents are located. If you are looking for a lost child or need assistance of any kind, please contact any of our Resch Center event staff members.

Lost & Found

Lost and found is located in the Resch Center box office. Articles are kept at the office for 30 days. For more information, please call 800.895.0071.

Non-Smoking Arena

The Resch Center is a smoke-free building. Smoking inside may result in ejection from an event and/or an actual citation. The Resch Center has a designated outdoor smoking area for your convenience.

Parking

Parking is located at Lambeau Field. The parking lot can be accessed from Lombardi Avenue or Oneida Street. ADA/Handicapped parking is available on a first-come, first-serve basis and subject to parking fees as they apply. Be sure to review our Brown County Veterans Memorial Complex Parking Policy.

Re-entry Policy

The Resch Center has a no re-entry policy. Once you leave the building during an event, you will not be permitted to return.

Phones

Select guest services staff offer free cell phone services for patrons.

Refunds

Oneida Casino Ticket Star cannot offer refunds for any ticket purchases.

Security Policy

The Resch Center creates a safe and secure environment for guests and employees. Venue security personnel reserve the right to determine the method of security checks deemed necessary, including the use of metal detectors, and the search of clothing and other items.

Special Needs:

If you and your companion require special needs or ADA accessible seating, please purchase tickets in person at the box office or by phone at 800.895.0071 to ensure we can accomodate your needs. Be sure to review our Resch Center ADA Policy.

Assisted Hearing Services:

Listening devices are available for use during events from the Resch Center box office. If you require a listening device, please call 800.895.0071 at least 2 weeks prior to event day.